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Privacy Policy

At Nikki's Kreations, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make purchases from our website.

1. Information We Collect

We collect various types of information when you visit our website and make purchases:

  • Personal Information: When you create an account, place an order, or contact us, we collect your personal details such as your name, email address, shipping address, phone number, and payment information.

  • Non-Personal Information: We may collect non-identifiable information, such as browsing behavior, IP addresses, and site interactions to improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To complete and manage your orders and provide customer service.

  • Communication: To send order confirmations, shipping notifications, and other essential communication regarding your order.

  • Marketing: With your consent, we may send promotional emails and updates about new products, sales, and special offers.

  • Improvement of Services: We analyze website activity and customer behavior to improve our products and the overall user experience.

3. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption and secure payment processing systems. However, please remember that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may use third-party services to process payments, analyze website traffic, or enhance your shopping experience. These services may collect and store personal data necessary to perform their functions. We ensure that third-party providers follow appropriate privacy standards.

  • Payment Processors: We use secure payment gateways like PayPal and Stripe, which process your payment information. We do not store full payment information on our servers.

  • Analytics Providers: We use tools like Google Analytics to track and analyze website usage. The information collected is anonymous and used only for improving our website.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to your personal data and request corrections if necessary.

  • Opt-out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in our communications.

  • Data Deletion: If you wish to delete your account or personal data, please contact us directly.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Terms and Conditions 

Welcome to Nikki's Kreations! By accessing or purchasing from our website, you agree to abide by the following terms and conditions. Please read these terms carefully before making any purchase.

1. General Terms

  • Agreement: By using our website and purchasing products, you agree to comply with these Terms and Conditions.

  • Eligibility: You must be at least 18 years old to make a purchase. By making a purchase, you confirm that you meet this age requirement.

  • Account Information: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

2. Product Information

  • Custom Products: All tumblers and shirts are made to order with customization options. The images of the products on our website are for illustrative purposes only and may differ slightly from the actual product due to the handmade nature of our items.

  • Premade Products: Premade products may have different processing times and are ready for immediate shipping.

  • Product Availability: While we strive to keep our inventory up to date, some products may be unavailable due to high demand or unforeseen circumstances.

3. Pricing and Payments

  • Pricing: All prices listed on our website are in [currency] and are subject to change without notice.

  • Payment: We accept payments through secure payment processors such as PayPal and Stripe. You agree to provide accurate and complete payment information at the time of purchase.

  • Taxes and Duties: Any applicable taxes or customs duties for international orders are the responsibility of the customer.

4. Order Processing and Shipping

  • Processing Times: Custom tumblers take 3-4 weeks to make, and custom shirts take 7-10 business days. Processing time starts from the moment your order is confirmed and payment is received.

  • Shipping: Shipping times will vary based on your location. Once an order has shipped, we will provide you with a tracking number.

  • Shipping Charges: Shipping costs will be calculated at checkout based on your delivery location.

5. No Refunds Policy

  • Custom Orders: Due to the personalized nature of our products, all custom orders are final sale. We do not offer refunds or exchanges on custom tumblers, shirts, or other personalized items. Please double-check all order details, including design, size, and personalization information before completing your purchase.

  • Premade Products: Premade products are also final sale. We do not offer refunds or exchanges unless the item is damaged upon arrival, in which case please refer to our "Damaged Products" section below.

6. Damaged or Defective Products

  • Damaged Items: If your item arrives damaged, please contact us within [2] days of receiving the product. We may ask you to provide photos of the damage. If we determine the item was damaged during shipping, we will replace it at no additional cost.

  • Defective Items: If an item is defective due to craftsmanship or material issues, please contact us within [2] days, and we will work with you to resolve the issue, which may include a replacement.

7. Customer Responsibility

  • Accurate Information: You are responsible for providing accurate and complete information when placing an order, including shipping address, customization details, and payment information. We are not responsible for delays or issues caused by incorrect information.

  • Care Instructions: Please follow the care instructions provided with each product to ensure the longevity of your custom item.

8. Privacy and Security

By purchasing from our website, you agree to our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

9. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Product Usage: Nikki's Kreations is not responsible for any injuries or damages caused by the misuse of our products.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use the site after changes are posted, you accept those changes.

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